AB
Andre B

1 reviews | Active since Oct 2020

17 Jan 2024, 15:38

Absolutely SHOCKING!

Absolutely shocking service EVERY time I deal with CARTRACK. Poorly trained and staff in scheduling departments. Scheduling done incorrectly or not at all as per telephonic discussions. Installations booked at TOTALLY incorrect address and with this last installation, the vehicle details the technician had on his job card was the correct installation address however it was a TOTALLY different vehicle that did not even belong to me so the Technician refused to do the installation or even just to contact the CARTRACK office to try to assist in getting the matter resolved, Just SORRY, you have to call CARTRACK and sort it out and left. W......T........h!!!!!!!!!!!!!!!!!!?????????????? I will DEFINATELY NOT recommend CARTRACK and will most definitely be moving all my vehicles to another service provider that actually knows what they are doing.

Imagine now one of my vehicles with a CARTRACK unit in get's ******. How will such incompetence, arrogance and straight up poor service delivery and illiterate staff member even TRY to recover a ****** vehicle when they cannot even book installations correctly. Absolutely SHOCKING!

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Replies (1)
Cartrack
Cartrack's reply17 Jan 2024, 16:13
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team