ABSOLUTELY SHOCKED BY THE SERVICE!

I have recently purchased a new vehicle and paid the R870 fee to remove and refit the car track unit from the old to the new car. I had an appointment for 08h00 this morning, 17 October for the fitment. At 08h30 the store in Menlyn is still not open and nobody can get hold of the person responsible for opening. Your staff are all standing outside the shop and not one of them is wearing a mask! There is no social distancing, infact there is a lot of hugging going on. Now I must expect that one of these staff must now work inside my car!!!! There is no chance!!!! Now 3 days later and not even a phone call from the Menlyn branch to apologise or rearrange fitment. Nothing!!! Not even a call back from the head office. Please can somebody contact me so that I can get refunded for the re-fitment fee and also cancel my contract.