Absolutely Pathetic Service from Cartrack

My experience with Cartrack has been nothing short of a nightmare.

I joined them only because of the camera unit, but from the start I have been harassed with endless marketing and upselling calls. Every time Cartrack phones, I think one of my vehicles is in trouble, only to find it’s another sales pitch. This is unacceptable for a company that is supposed to provide security and peace of mind.

To make things worse, vehicles with cameras have 3 tracking units, and those without cameras have 2 — yet none of them are labeled correctly. The IDs don’t even match the number plates. I have raised this issue with at least 5–10 different consultants, and not once has it been fixed. I’ve just been given the runaround every time.

I was also billed for products I cancelled, and when one of my vehicles was hijacked and the camera ******, I paid R6,000 for a replacement only to be billed again.

This is honestly the worst service I have ever experienced with any service provider. Cartrack is ***********, disorganized, and more interested in upselling than actually delivering the service customers pay for.