BH
Brian H

1 reviews | Active since Jun 2014

26 Feb 2025, 10:29

Absolutely Pathetic Service.

I was promised that a technician was arriving at 8am on 25th Feb 2025 to fit a dashcam. I am an existing client. After receiving five messages and two phone calls from them that they would be coming, I eventually phoned only to be informed that it had been cancelled. Apparently, this was because the technician Ashraf Majal never had the equipment I was told. This service is disgusting. I waited all day for CarTrack. I was not informed of the cancellation. I have since made two phone calls of which one was to Zareis. Each time I was promised that I would be phoned back. No phone calls. I have now sent an email direct to the CEO Mr Joshua Victor. Maybe I should cancel this and go to Bidtrack. If this is the type of service that one gets, I would hate to see what service one gets if they have to find a hijacked car.

0
Replies (2)
Cartrack
Cartrack's reply26 Feb 2025, 10:33
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team 
BH
Brian H's update26 Feb 2025, 10:40
Reviewer Update
Hopefully this will happen. As this will be a first.