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mohammed L
1 reviews | Active since Nov 2009
09 Oct 2025, 11:06
Absolutely horrific customer service
I have had endless frusration with cartrack, from the customer services department to the accounts dept. I ordered a unit to be fitted into my vehicle. the sales agent who took the call decided to do his own thing and logged a call for a different unit. i was then billed incorrectly. after weeks of endless calls back and forth they fnally came and uninstalled the wrong unit and re-installed a correct unit. Now they are still billing incorrectly and calls to the accounts dept and customer services end with no resolution in sight. i Even requested for the contract to be cancelled and they promised to fix things up but still nothing.
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Replies (3)
Cartrack's replyOfficial
09 Oct 2025, 11:08Good evening,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply09 Oct 2025, 11:08
Official
Good evening,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
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mohammed L's updateReviewer Update
27 Oct 2025, 18:30Good day
So on Friday the 10th October I received a call from a lady in the escalation department who assured me that the issued will be rectified and sorted out. On Saturday a fitment technician and supervisor was despatched to re configure the device that was installed and before they left they assured me that everything was sorted and that the manager in the scheduling deot. Would liaise with the accounts department to sort out incorrect billing issues. It's now more than two weeks gone and still constant calls and emails requesting payment.
Please can you fix up the account and send me an updated statement taking into account the concession promised. Please this is going on for way too long now.
So on Friday the 10th October I received a call from a lady in the escalation department who assured me that the issued will be rectified and sorted out. On Saturday a fitment technician and supervisor was despatched to re configure the device that was installed and before they left they assured me that everything was sorted and that the manager in the scheduling deot. Would liaise with the accounts department to sort out incorrect billing issues. It's now more than two weeks gone and still constant calls and emails requesting payment.
Please can you fix up the account and send me an updated statement taking into account the concession promised. Please this is going on for way too long now.
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mohammed L's update27 Oct 2025, 18:30
Reviewer Update
Good day
So on Friday the 10th October I received a call from a lady in the escalation department who assured me that the issued will be rectified and sorted out. On Saturday a fitment technician and supervisor was despatched to re configure the device that was installed and before they left they assured me that everything was sorted and that the manager in the scheduling deot. Would liaise with the accounts department to sort out incorrect billing issues. It's now more than two weeks gone and still constant calls and emails requesting payment.
Please can you fix up the account and send me an updated statement taking into account the concession promised. Please this is going on for way too long now.
So on Friday the 10th October I received a call from a lady in the escalation department who assured me that the issued will be rectified and sorted out. On Saturday a fitment technician and supervisor was despatched to re configure the device that was installed and before they left they assured me that everything was sorted and that the manager in the scheduling deot. Would liaise with the accounts department to sort out incorrect billing issues. It's now more than two weeks gone and still constant calls and emails requesting payment.
Please can you fix up the account and send me an updated statement taking into account the concession promised. Please this is going on for way too long now.
mL
mohammed L's updateReviewer Update
10 Nov 2025, 04:03So now I receive a letter of denabd for payment but have not received any updated statement of amended invoices
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mohammed L's update10 Nov 2025, 04:03
Reviewer Update
So now I receive a letter of denabd for payment but have not received any updated statement of amended invoices