Absolutely horrific

Car track cost me R400.00 on air time today, about 8 calls about the same thing, no one listens, helps, acknowledges or assists. Each time you call you have to repeat everything all over again, each time you call you get asked 10 security questions, they don't give reference numbers for your calls, their calls are NOT recorded. And they DO NOT HELP. One consultant kept me on hold for 25 min before cutting the call. Finally after a 3rd technician was booked in a space of 5 hours we were able to upgrade my device. Most pathetic and gut wrenching service!