Absolutely frustrated

Good day

I would like to lodge a complaint.

I have an account with Cartrack and I have selected my debit date as the 25th of each month.

You never ever debit on the correct date ever. As a result my debit is always unpaid. You always debit on whatever date you feel like which costs me bank charges. Last month I was advised I would be deducted for two months. I confirmed with the person who called me several times on that call is she sure that it will be 2 months that will be deducted and she assured me it will be the case. These deductions went off as requested (of course not on the date I opted for). I now wake up to see that another has been deducted from my account. Why???

I feel like I have made the biggest mistake by joining Cartrack as we definitely do not have an agreement when it comes to the contracted information in terms of what I have requested. I need to know If i want to cancel this what do I need to do?

I cant keep going on like this dealing with an *********** bunch of people who think they have signing power on my bank account and debit whenever they feel like. This is absolute nonsense.

I expect someone to call me and give me clarity on this urgently.