Absolutely Disgraceful Service

I am beyond disgusted with the appalling level of service I’ve received from CarTrack. I initially requested a change of ownership document in October last year, and eight months later, I still don’t have it. After being ignored for months, someone finally contacted me in January—only for that person to disappear without completing the job. I later found out they left the company, and no one else had the decency or professionalism to pick up where they left off.

Now, after months of silence, the only time CarTrack has shown any urgency is when they started hounding me for payment. Let me be clear: I will not pay a cent until I receive a direct explanation from a manager—not a junior call centre agent—on why my request was ignored and why I’m now expected to foot the bill for their incompetence. These arrears are not my responsibility; they are the direct result of CarTrack’s failure to do their job.

To add insult to injury, I cannot shake the feeling that I’ve been treated with complete disregard because I am black. I truly believe if I were white, this situation would have been handled with far more urgency and care. I’ve been dismissed, passed around, and blatantly ignored—until money was involved, of course.

CarTrack, your customer service is a disgrace. Your internal communication is broken. Your accountability is nonexistent. You have lost my trust and any future business from me, and I will actively warn others to steer clear of your company