ZB
Zanelle B

1 reviews | Active since Feb 2019

20 Aug 2024, 17:12

Absolute pathetic service!!!!!

Absolute TERRIBLE service!

I am very dissapointed with the service from Cartrack. I bought a new vehicle and it took them 2 weeks to contact me, after immediate notice to uninstall the old device in my previous vehicle and another week to install a new device in the new vehicle. They immediately debited my account for the device transfer. I had to call two times a day, for 3 weeks to get anyone to make a booking with me. Then after receiving a appointment my appoint was cancelled the morning thereof. My insurance only gave me 14 days to get a device installed (which I told them from the start). Great now they installed a faulty device which does NOT WORK! I informed the technitian immediately that it does not get signal.

Now the process starts again of me having to call them several times a day!

My insurance only gave 14 days which has already passed.

I will NOT recommend Cartrack to anyone!!!!! This is a real disgrace!!!!!!!!!

0
Replies (1)
Cartrack
Cartrack's reply20 Aug 2024, 17:14
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team