HN
Hester N

1 reviews | Active since Oct 2015

12 Apr 2024, 11:40

Absolute no business ethics. Like Vodacom they just do not care about the client.

From now on, my emails will be posted here!

Good day Keitumetse,

I get no reply from you or your accounts department. You have a total disrespect attitude towards your clients and it is unacceptable.

This is the last time I'm asking for an invoice and statement to be supp**** every month. Hereafter I will report this to the consumer board and post all communication on Hello Peter. The consumer has the right to an invoice. Also... according to your office - Jackline - the debit order has been cancelled. IT HAS NOT BEEN CANCELLED!! This is also the last time that I am requesting for this to be done. I am also still waiting for the confirmation email from Jackline that my balance is R0 and that the debit order is cancelled. Again, no respect for the client and no integrity or business ethics.

0
Replies (4)
Cartrack
Cartrack's reply12 Apr 2024, 11:59
Official
 
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 
HN
Hester N's update12 Apr 2024, 12:43
Reviewer Update
I heard this before. Let's see...
HN
Hester N's update12 Apr 2024, 13:13
Reviewer Update
When?? It has been a 4 moth battle!
Cartrack
Cartrack's reply12 Apr 2024, 14:10
Official
Good day, 

Please note that we escalated the matter to the accounts department manager for investigation and we will be in contact. 

Kind regards
the Cartrack Team