A VERY DISAPPOINTED CUSTOMER 😒

Im very disappointed,I recently found out that my tracker device hasn't been working since March 2023.I sent an email on the 17nth of June 23 to find out how was that possible since my payments are up to date,then on the 19th I received a reply from customer services stating that the device is not working (its faulty) so they said.So today on the 27nth June i call cartrack to find out why haven't they call surprisingly I was told that I have to pay a call out fee of R600.So I decided that it's better they refund me for all the months they were debiting because their device was not working,this lady from finance I was talking to by the name of DIMAKATSO,she was very rude to me and also told me it was my responsibility to call cartrack every month to check whether the device is still working,I explained to her that I usually use the app now n then that's how I found out about this problem.Her answer was I shouldn't tell her about the app,why am i not calling every month to check if the device is still fine.

CARTRACK please kindly explain to me what am I paying you for if I still have to babysit you,is it not your duty to make sure all your devices are up to date,and if the app is not useful or rather not relevant to check the device's status WHAT IS IT FOR THEN?Lastly may I please have my money back for all those months your device was not working and tell your staff not to take out their frustrations on the customers it doesn't make the company look good.