1 reviews | Active since May 2018

21 Dec 2019, 08:56

A very bad service for a company as big as you.

I have never come accross such an *********** company the level of service is so poor i wonder why i even considered them as a company of choice.to get through the relevant department is a mission the stuff cuts calls while awaiting to be transfered. I have been on a call for more than 15 minutes on 2 occasions today but still not assisted my calls were cut on both occasions.im told my device was last tested and working in may 2017 when the device was installed, i tried calling in to get the issue sorted even today nothing is done. about this.it really hurts knowing you are billed every month for something that is not working i hope you guys get your act together becouse this is not the way to treat clients. After all both my vehicles are with you guys how do i trust if my car will be recovered with a faulty device.

0
Replies (1)
Cartrack
Cartrack's reply28 Dec 2019, 15:37
Official
Good day,
 
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team