A service complaint.

Good morning people, I was told that technician would contact me an hour before the 08:00 appointment. The sad part is that I haven't heard from him/her.

My fear is that I am going to have two waisted days where I could not do all things I planned for these two days.

I was told that the technician would be here yesterday and I waited the entire day. There after the schedule was moved to today and now it's 08h20 and there is no sign or even a call to say "I'm running late". These are small things that makes one wonder the efficiency and activenes of the company one puts their trust on.

The above is the message I sent to cartrack this morning after waiting for them to come and install a tracking unit on my vehicle.

Two days ago I entered to an agreement for them to install a tracker on my vehicle. I was told they would come the following day at my address which I provided to them. Wednesday the 26 November was coming to an end when I decided to call them. Subsequently I received a call from the scheduling department. The lady I spoke to wasn't sure if they have a slot for this day( which came as a surprise to me as this contradicted with what I was told), and I told her to rather schedule for the following day 27 November ( which is today).

At 08h20 I sent the above message to them followed by numerous phone calls. I must say I was sent from one department to another. I spoke to two agents by the name of Ntombi at scheduling department and at customer service. The last person I spoke with was a gentleman by the name of Linda who promised to call the technician and ask their manager to call me.

It is now an hour waiting for one them to come back to me. This is very disappointing to me as I don't know if I am putting my trust to such unreliable people.

When I called earlier on I was told that the technician is saying I living in an unsafe area. That alone sounds alarming to me. What really making me upset is the fact that no one is calling me I'm the one who have to run after them. It seems that these people takes their customers totally for granted, not appreciating the business given to them.

It is surprising also that there is no manager or anyone who's willing to call me and apologize for the inconvenience they are doing to me. This is at the initial agreement of the contract, one can not help but wonder what type of service will one get going forward.

Ayeza Stuurman