GN
Grace N

1 reviews | Active since Mar 2022

05 Jan 2026, 09:09

A nightmare, bitter ex on a mission to frustrate you !

KARO00085

I requested to cancel your services on 8 and 24 October on both of my vehicles. I used to pay 3 months in advance on the 15TH OF MARCH ,JUNE ,SEPTEMBER AND DECEMBER (i have confirmed through my POPs.

Before I canceled ,I had paid for 2 months (and I did state why - vehicle for sale) ,leaving the period between 15 Nov - 15 December unpaid . Now if you do your math's correctly your 20 days cancellation notice fell before 15 November for both vehicles.

WHY ARE YOU THEN DISTURBING MY PEACE OVER THE FEES FOR NOV 15 - DECEMBER 14 ,YET I WAS NO LONGER USING THE SERVICE and you had removed access to your app???

Why are DISTURBING my peace with your unending calls per day as well as threats . I had joined a security service NOT A CULT . I did not kill anyone and you will not disturb my peace over R369 for the period I was no longer your client!!!!!

I went to your social media team explaining the above and I am now told that I was on POSTPAID .....then they said i didn't pay for September.....then they said i owe for October (all in the same night ),I then argued this and attached communication and a statement that shows that I was pre-billed from Sep- Nov ,my next payment would have been 15 December.

YOU WILL NOT BULLY ME INTO PAYING FOR SOMETHING THAT YOU KNOW VERY WELL WAS COMMUNICATED .I DO NOT OWE YOU AND STOP HARASSING ME.

You are busy threatening me with Blacklisting and Credit Bereau listing yet I paid you till 14 Nov.Kindly check my communication on your Facebook Messenger and see how it has mostly been a nightmare even before this major one .

And again I will say this ,I joined a security service NOT A CULT. It is only a cult that when you want to leave, there is a ****** hefty fine to pay .

I was even hoping that when I buy new cars ,I would come back to you but this experience has shown me that it will be madness / insanity for me to do that. Yoooooooooh

0
Replies (2)
Cartrack
Cartrack's reply05 Jan 2026, 09:31
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team


GN
Grace N's update05 Jan 2026, 11:34
Reviewer Update
Please do so ASAP so I can regain my peace.