A mediocre of a skeem!!!!

I had the most frustrating experience with this service.

The staff that I reached on the day was very unprofessional and annoying. I called the call center after I got stuck for the first time at a parking lot to get assistance with Petrol. This is an EXTRA benefit I'm paying for on a monthly basis and had never claimed for in the year I've had it. When I called in , I was being passed from one person to the other. The people in the background kept laughing, giggling at the situation and my frustration as I was gradually losing my patience. I had no resolution at the end of that incident. I kept on emphasising how much I needed the help because I was pressed for time while my daughter was stuck alone at school at 4:30. What was more disturbing was the attitude these the consults had in giggling in the background while a customer holds for help. I'm purely disgusted and don't see the value of my money if I can't get the a decent service. Till this day, no one followed up on the incident since it occurred. There's no sense of urgency nor a tiny bit of customer service, I want out!!!!