A Disappointing Experience with Cartrack's Cancellation Process

I am writing to express my deep dissatisfaction with Cartrack and their refusal to adhere to the Consumer Protection Act (CPA) regarding the cancellation of month-to-month contracts. Their dubious retention tactics and complete disregard for clients wishing to cancel services are unacceptable. I canceled my service not only because Cartrack failed to provide it but also because I no longer saw the value in the risk vs. benefit of having tracking.

Key Facts:

1. On 19 December 2023, I owed Cartrack R129.00 for a monthly service that they did not provide. 2. On 20 December 2023, I sent an email to their accounts department, clearly stating my intention to terminate the services immediately. This email was sent from the address registered on my Cartrack profile. 3. According to Section 14 of the CPA, consumers can cancel a month-to-month contract at any time by giving the supplier 20 business days’ written notice, without needing to provide a reason for the cancellation. My email dated 20 December 2023, satisfied this requirement. I also followed up with numerous notifications via WhatsApp. 4. Cartrack’s accounts department ignored my email and continued to debit my account monthly. Due to financial restructuring, they debited an account no longer in use, incurring multiple penalties. These penalties would not have occurred if they had comp**** with the CPA and canceled the service as directed. 5. When I challenged this, Cartrack sent me a form to fill out to cancel the service, claiming I was liable for a cancellation fee. Despite a representative’s assurance that I could ignore this fee, they still required me to sign a form acknowledging a debt I did not owe. The CPA does not require specific forms to cancel month-to-month contracts. 6. After placing a review on Hellopeter, I was contacted by someone named Leslie from the CEO’s office, who claimed they had canceled the contract. I received a cancellation letter, but it stated an arbitrary cancellation date of 17 April 2024, rather than my original notice date of 20 December 2023. 7. Cartrack and their lawyers are now harassing me for an extra two months' payment, ignoring my CPA-compliant cancellation notice. Their collections attorneys, Viljoen Attorneys, have been unprofessional and dismissive, with one representative even crumpling paper in my ear during a phone call. 8. Cartrack is sending faux summonses via email for the amount they claim I owe. I welcome a real summons, as I believe any judge will recognize my right to cancel the contract and see through Cartrack’s arbitrary date changes. I will also be seeking reimbur*****t for the banking penalties incurred due to their non-compliance. These are all true and verifiable facts. The arrogance of Cartrack’s accounts department in changing my cancellation date and insisting on additional payments is unacceptable. Here we are, seven months later, and I am still trying to rid my life of Cartrack.

Conclusion:

I hope this review helps other potential customers understand the challenges they might face with Cartrack. Companies must respect consumer rights and adhere to the CPA without resorting to questionable practices to retain customers.