A company who are there to help theirclients but in the end they are no better than loan sharks who only want your money

I have used Cartrack since 2010, on my first car then in 2018 on my other vehicle where you take the 24 months contract and then it moves into pre-paid, falling into hard times and understanding it was pre-paid the request was to cancel the one vehicle and suspend the other until I can renew (and there are so called recording's) but the selective call center people took it upon themselves to say that I must continue paying as it is a contract, it is now December and I tried and got my account up to date, I must add I was never covered for anything during that period as confirmed by the call center on Saturday 2/12 and when called I was told I owed R50, to my surprise I see I now have 300 outstanding, clearly they sit and see how to ***** people over, they might claim to have one of the best recovery rates but they are the worst when it comes to actually looking after a loyal client after 13 years, absolutely appalling and disgusting service