a big ****, non professional, careless

I had requested to cancel my account with cartrack in 2023 February. The person I was talking to advised that they will send me a de-stallation form and someone from the cancelation department was going to call and they never did. They continued to debit my account and I kept calling enquiring about my account and never got resolution. I decided to stop the debits from my accounts and cartrack handed my account to Nibble debt collectors. I enquired still with cartack as to why handed my account over despite me saying that I wanted to cancel the contract. I never received a straight answer but I would be told that my query is escalated and someone will contact me. No one did, eventually last year November they cancelled my contract but my account was still handed over. Following up on that I was asked to send proof that I requested for my account to be cancelled. I sent proof showing exactly when I made the request. After sending proof no one responded to my email. I called them today and was told that my account is blacklisted because of non payment?????how I have never missed a payment with cartrack, only after they ignored my request to cancel the account i stopped the debit. so Cartrack just decides to ignore my request continue to debit my money and when I stop the debit order thet hand me over. I never received proper guidance on how to cancel only today, when I was following up on why my account was handed over I was transfered to the accounts department. The person nonchalantly told me that I was blacklisted for none payment if what heppend when how he doesnt know. And that i need to pay cartrack R1800 to remove my name from blacklisting and aparently I was suppose to pay a cancelation fee which no one cared to tell me about when they eventually cancelled my contract last November. I hate ever signing up to cartrack, its been very frustrating, no one wants to take accountability. They send me from one to department to another their lines will cut off. When you call again you must repeat yourself like a broken record and still not get a resolution. I despise Cartrack so much..they have made my life hell and continue doing so.