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Peter
1 reviews | Active since Feb 2022
16 Jan 2025, 10:11
A bad decision I ever made
On the 31st of July 2023 I have requested for warranty recovery to be renewed but always when I call they keep on saying an agent will call me to date no agent has called, then I added a dash cam on my car and after that I realised they have removed the service sensor on my car been trying to get the technician to fix it ever since November 2024 to date nothing still, I have resorted to rejecting their debit orders the only team that calls is accounts and I tell them my story then they say someone will call which never does the next call will another agent from accounts again, when can you get to fix my car?
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Replies (2)
Cartrack's replyOfficial
16 Jan 2025, 10:32Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team
Cartrack's reply16 Jan 2025, 10:32
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team
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Peter's updateReviewer Update
16 Jan 2025, 13:28And now you have reverted to generic response like all our issues are the same?
One agent just buzzed me I know they will claim they called and I did not answer.
One agent just buzzed me I know they will claim they called and I did not answer.
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Peter's update16 Jan 2025, 13:28
Reviewer Update
And now you have reverted to generic response like all our issues are the same?
One agent just buzzed me I know they will claim they called and I did not answer.
One agent just buzzed me I know they will claim they called and I did not answer.