1 reviews | Active since Jan 2016

03 Aug 2022, 09:32

6 Weeks to Install a Tracker

I have been waiting 6 weeks to have my tracker fitted. They made an appointment yesterday and then didn't pitch up. I received a call to say "Ah, ya, maybe we can fit you in tomorrow"

We have a fleet of vehicles with CarTrack and this is how they treat their customers. Based on the number of 1 star reviews here, it would appear that they're not too concerned about customer service.

If you're looking to install a new tracker avoid this company. They will lock you in to a long term contract and not give you the service that should accompany the payments.

Very disappointing.

0
Replies (1)
Cartrack
Cartrack's reply03 Aug 2022, 09:55
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards 
The Cartrack Team 

Best regards,