4-Year Customer Overcharged & Denied Account Service Due to "Secret Package" - No Resolution for 1 Week

Dear Cartrack Management,

I am lodging a formal complaint regarding my long-standing Cartrack service (approximately 4 years) due to serious account management and customer service failures over the past week.

The Issues:

Overcharging: I recently discovered that I have been consistently overcharged for my service for a significant period.

Account Lockout / "Secret Package": I cannot modify my account (specifically, I wanted to add a new vehicle) because multiple agents claim I am on an unamendable "secret package." This package prevents standard customer care from assisting me.

Failure of Resolution: For over a week, I have made numerous calls only to be told customer care "cannot do anything" and must escalate the matter to an unreachable "ghost department." I have received zero follow-up or contact from this so-called resolution team.

My Demands (Required Actions within 48 Hours):

Immediate contact from a dedicated, knowledgeable senior representative.

A clear plan for the refund of overcharged amounts.

My account must be immediately transitioned to a standard, serviceable package so I can add my new vehicle.