SS
Seboni S
1 reviews | Active since Dec 2014
31 Oct 2023, 16:15
******
I have since August launch a complain against Cartrack and they have not responded. They have and are continuing to debit my account when I have explicitly in call and writing that they should not, until they resolve my matter.
They billed my contract twice on the road assistance plan for every month while I was with them. I raised this matter on several occasions and they flatly ignored me while continuing to debit my account. They were supposed to give me a happy button with the contract and they did not and yet, I paid for the service.
They need to pay me back the difference and here, instead, they blacklist me and refuse to respond to my query, even after engaging them on numerous occasions. I keep reversing their debit order and everytime they change accounts. To these things
They are full of it
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Cartrack's replyOfficial
31 Oct 2023, 16:17Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply31 Oct 2023, 16:17
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team
The Cartrack Team
SS
Seboni S's updateReviewer Update
02 Nov 2023, 02:31This response is unacceptable. They responded likewise in my previous complain. Let me restate again their uselessness
I took up a Cartrack contract of R279 per month with additional road assistance plan of around R69 per month. It turned out that I was debited R440 per month instead. I did not take notice of this throughout the contract duration.
I sent email which returned undelivered for sometime to query this matter. It turned out much later that I used the wrong address, my fault.
For about 4 months or so, I skipped these payments because they did not make sense but later repaid and brought my account up to date. It turned out that I was told that I was blacklisted and should pay R1800 for my name to be cleared and also that I would have to pop out 25k for my vehicle to be recovered should it be ******. With this, I decided to terminate the contract with immediate effect in August 2023. I was told the contract requires 20 days to be cancelled which I objected to and requested a print to this effect.
I continued to make follow ups with no response. I wrote email with no response. I wrote WhatsApps on your pages with no response. I asked for the ombudsman contact with no response.
I was notified one time when I called that the reason my account was high was because it was billed twice for the road assistance. I requested the telephonic recording and it was not provided. I was also told that the plan I chose was supposed to come with a happy button which I never received.
Form this point on, I decided to reverse every debit order that goes through and everytime they chn6the account reference. I spoke to almost everyone in the including Thabiso the manage, Keitumetse and many others. None of them responded to my query except continued debit orders. By the way, since I was told that was was listed some months ago, I only got notice of this formal notice only on the 30th October 2023 and for me, I call it lying through out and expecting me to pay 1800 rands to clear my name.
I took up a Cartrack contract of R279 per month with additional road assistance plan of around R69 per month. It turned out that I was debited R440 per month instead. I did not take notice of this throughout the contract duration.
I sent email which returned undelivered for sometime to query this matter. It turned out much later that I used the wrong address, my fault.
For about 4 months or so, I skipped these payments because they did not make sense but later repaid and brought my account up to date. It turned out that I was told that I was blacklisted and should pay R1800 for my name to be cleared and also that I would have to pop out 25k for my vehicle to be recovered should it be ******. With this, I decided to terminate the contract with immediate effect in August 2023. I was told the contract requires 20 days to be cancelled which I objected to and requested a print to this effect.
I continued to make follow ups with no response. I wrote email with no response. I wrote WhatsApps on your pages with no response. I asked for the ombudsman contact with no response.
I was notified one time when I called that the reason my account was high was because it was billed twice for the road assistance. I requested the telephonic recording and it was not provided. I was also told that the plan I chose was supposed to come with a happy button which I never received.
Form this point on, I decided to reverse every debit order that goes through and everytime they chn6the account reference. I spoke to almost everyone in the including Thabiso the manage, Keitumetse and many others. None of them responded to my query except continued debit orders. By the way, since I was told that was was listed some months ago, I only got notice of this formal notice only on the 30th October 2023 and for me, I call it lying through out and expecting me to pay 1800 rands to clear my name.
SS
Seboni S's update02 Nov 2023, 02:31
Reviewer Update
This response is unacceptable. They responded likewise in my previous complain. Let me restate again their uselessness
I took up a Cartrack contract of R279 per month with additional road assistance plan of around R69 per month. It turned out that I was debited R440 per month instead. I did not take notice of this throughout the contract duration.
I sent email which returned undelivered for sometime to query this matter. It turned out much later that I used the wrong address, my fault.
For about 4 months or so, I skipped these payments because they did not make sense but later repaid and brought my account up to date. It turned out that I was told that I was blacklisted and should pay R1800 for my name to be cleared and also that I would have to pop out 25k for my vehicle to be recovered should it be ******. With this, I decided to terminate the contract with immediate effect in August 2023. I was told the contract requires 20 days to be cancelled which I objected to and requested a print to this effect.
I continued to make follow ups with no response. I wrote email with no response. I wrote WhatsApps on your pages with no response. I asked for the ombudsman contact with no response.
I was notified one time when I called that the reason my account was high was because it was billed twice for the road assistance. I requested the telephonic recording and it was not provided. I was also told that the plan I chose was supposed to come with a happy button which I never received.
Form this point on, I decided to reverse every debit order that goes through and everytime they chn6the account reference. I spoke to almost everyone in the including Thabiso the manage, Keitumetse and many others. None of them responded to my query except continued debit orders. By the way, since I was told that was was listed some months ago, I only got notice of this formal notice only on the 30th October 2023 and for me, I call it lying through out and expecting me to pay 1800 rands to clear my name.
I took up a Cartrack contract of R279 per month with additional road assistance plan of around R69 per month. It turned out that I was debited R440 per month instead. I did not take notice of this throughout the contract duration.
I sent email which returned undelivered for sometime to query this matter. It turned out much later that I used the wrong address, my fault.
For about 4 months or so, I skipped these payments because they did not make sense but later repaid and brought my account up to date. It turned out that I was told that I was blacklisted and should pay R1800 for my name to be cleared and also that I would have to pop out 25k for my vehicle to be recovered should it be ******. With this, I decided to terminate the contract with immediate effect in August 2023. I was told the contract requires 20 days to be cancelled which I objected to and requested a print to this effect.
I continued to make follow ups with no response. I wrote email with no response. I wrote WhatsApps on your pages with no response. I asked for the ombudsman contact with no response.
I was notified one time when I called that the reason my account was high was because it was billed twice for the road assistance. I requested the telephonic recording and it was not provided. I was also told that the plan I chose was supposed to come with a happy button which I never received.
Form this point on, I decided to reverse every debit order that goes through and everytime they chn6the account reference. I spoke to almost everyone in the including Thabiso the manage, Keitumetse and many others. None of them responded to my query except continued debit orders. By the way, since I was told that was was listed some months ago, I only got notice of this formal notice only on the 30th October 2023 and for me, I call it lying through out and expecting me to pay 1800 rands to clear my name.