18 MONTHS WAITING FOR TRACKING DEVICE THAT NEVER CAME,AND 18 MONTH PAYING FOR ZERO SERVICES

March 2022: I told them I wanna sell the car and buy a new one,they advised me to go De/reinstallation service instead of paying for new device,paid R870 for the service. Scheduling department collected all the info and told me they will call me to schedule for Reinstallation in another as they already got that device from the above mentioned car,since then I have been the 1 calling and making follow up,a booking was never done till today(September 2023, 18 months later) All along they have been deducting R218 monthly payments for service that are not being provided, didn't have a tracker for since 2022 March and been waiting for them to come install it. Today I was told that the above mentioned R870 will be refunded because they won't be doing any de/reinstallation,and in that R870 they gonna deduct R218 for this month,remember I still don't have a tracker. I requested for a refund for all the money deducted for services that was not provided and I'm told that money I'll never get its gone and infact I must pay more than R2000 for cancelation of the contract.

That's how I was ********** by cartrack,I trusted them with all my cars and never again will I ever recommend them to anyone. STAY AWAY.

BIG UP TO FUZILE from client services,the only person who made follow up in that company and actually called me back,the rest I'm still waiting for their calls till today.

March 2022 till September 2023 I was charged for services not provided and I'm denied refund.18 months later I'm still waiting for the Scheduling department..they claim they tried calling me but couldn't get through(another lie).account department always got hold of me.