LB
Luzuko B
1 reviews | Active since Mar 2018
06 Jun 2024, 08:38
**** , ****, ****.
Sold the vehicle, submitted change of ownership form to cartrack. I was on a conference call with the buyer and the cartrack rep to finalize things. New owner of the car has sent cartrack the subscriber application form and they have all her contact info, but still debit me. Real **** company.
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Replies (2)
Cartrack's replyOfficial
06 Jun 2024, 08:58Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply06 Jun 2024, 08:58
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
LB
Luzuko B's updateReviewer Update
06 Jun 2024, 14:00You are lying. My phone has been on the whole day and there are no missed calls from you. I called in myself and was assured that Lyle would call me after lunch. This has not happened and I am still waiting for the call. You guys have a signed change of ownership with the new owners details (banking info, contact number and email address). I was also on a conference with one of your reps and the new owner, she explicitly agreed to taking on the contract and I'm sure you have it on record. You continously debiting my account for several months after an agreement was reached is tantamount to theft!
LB
Luzuko B's update06 Jun 2024, 14:00
Reviewer Update
You are lying. My phone has been on the whole day and there are no missed calls from you. I called in myself and was assured that Lyle would call me after lunch. This has not happened and I am still waiting for the call. You guys have a signed change of ownership with the new owners details (banking info, contact number and email address). I was also on a conference with one of your reps and the new owner, she explicitly agreed to taking on the contract and I'm sure you have it on record. You continously debiting my account for several months after an agreement was reached is tantamount to theft!