⭐ 1 STAR — Extremely Poor Service and Administration

⭐ 1 STAR — Extremely Poor Service and Administration

My experience with Cartrack has been incredibly frustrating and, quite frankly, unacceptable.

In December 2025, my ex-wife and I completed and submitted all the required documentation to transfer ownership of the Cartrack account into my name. We assumed the matter had been handled.

Fast-forward approximately eight months to August 2026, when we were reviewing our finances, only to discover that Cartrack had STILL been debiting the account under my ex-wife’s name. At no point during those eight months did Cartrack contact us to say that there was a problem with the transfer or that anything further was required.

I then contacted Cartrack and, because of the extremely poor handling of the transfer, requested that the service simply be cancelled.

I was then told that I apparently could not cancel it because the account was still in my ex-wife’s name and that she would need to cancel it.

Yet, conveniently, within that very same week, Cartrack suddenly managed to complete the ownership transfer — after it had apparently been sitting unresolved for around eight months — and then wanted to charge me R300 for the transfer.

At that point I made it very clear: I no longer wanted the service and wanted the account CANCELLED.

I subsequently received yet another call from Cartrack regarding the account. I explained AGAIN that I had already requested cancellation. I was transferred to the cancellation department and once again verbally instructed them to cancel the service.

Despite all of this, on 31 August 2026, Cartrack still debited R350 from my account.

So after: • submitting the transfer documents eight months ago, • discovering ourselves that the transfer had never been processed, • repeatedly requesting cancellation, • speaking directly to the cancellation department, • and clearly stating that I no longer wanted the service,

Cartrack still took money from my account.

What is particularly frustrating is the complete lack of communication between departments. It feels as though one department has absolutely no idea what another department has discussed with the customer.

Customers should not have to spend months chasing basic administration, repeat the same cancellation request multiple times, and then still be debited after clearly asking for the service to be terminated.

Based on my personal experience, the administration, communication and cancellation process have been extremely poor.

I now expect Cartrack to:

1. Cancel the service immediately. 2. Confirm IN WRITING that the account has been cancelled. 3. Refund the approximately R350 debited from my account after I requested cancellation. 4. Confirm that no further amounts will be deducted.

I would strongly advise anyone considering Cartrack to pay very close attention to their account, debit orders and cancellation requests, and to keep records of every interaction.

Extremely disappointing service.