MV
Meloney V

1 reviews | Active since Oct 2020

28 Oct 2020, 02:17

0 to 0 service

I joined Cartrack late 2018 when I purchased a car. I traded my end of September 2020. On 2 October 2020 I phoned Cartrack to remove the tracker from my old car and install on the new car. I was told to pay R870. I arranged for it to be deducted over 2 months. 1st installment went off then the 209 normal premium. I was not told that I would still need to pay the installment seeing I don't yet have it installed on the new car. 'Till today, 28 October 2020 I still have not received a call for the re installation. On 1 or 2 occassions multiple amiumts was also deducted from my account. When I phoned I was told that it would be deducted from the monthly premium...NEVER HAPPENED! So, if you do not contact me later this 28 October 2020 dor re installation, I will go and block you from my bank account so that you don't take my hard earned money for your enjoyment. FYI, I don't think the tracker ever worked because it was loose in my cars' glove compartment. Please send me tracking logs so that I go see a lawyer if you think you are going to call and threaten me after this.

0
Replies (2)
Cartrack
Cartrack's reply28 Oct 2020, 09:24
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team 
MV
Meloney V's update01 Dec 2020, 12:15
Reviewer Update
Great work from Cartrack Kimberley. Keep it up!
Still waiting for my logs Sept. 2018- Sept 2020 Head Office.