0 customer service from cartrack

The customer experience I've received from cartrack is very poor for the past month I've been calling them for assistance but I've never been helped in time. Last month i wanted to do change of ownership, the level of service I've received was 0. This time I've been calling them from last week for tracker fitment but even today am still not being assisted ,when i call the center they transfer me from one consultant to the other. I've been involved in a car accident and the insurance wrote off my car i ask them to remove the track from the car now i bought a new car i want them to reinstall the track on a new car, whats so difficult that i can't be helped. If they don't want my business then i will move to the competent.