Rogue website developers cheat clients

Public Service Announcement:

We have been with Cartmell & Cartmel web developers reseller web-hosting company. For around 11 years and have recently cancelled our business with them. In all these years they have billed us for development, hosting and promotion of the website yet we have never had tangible business from this site. For the longest time they has the contact page directed to themselves and even now that we no longer use them they refuse to link our contact page to our our email address. When a person places an order on our site we never get the enquiry/quote and again we asked but no response from them. Our contact number is wrongly listed on the site for over a year and all out emails regarding all the issues have been ignored. Now we know why we have not received value from this site despite spending a fortune over the last 11 years with this company. Their only response is that we should get another web developer to do these things. We have paid a fortune for the website and most recently paid for a full revamp as they claim was required not to mention their lack of service with missed time frames for marketing campaigns etc. They were Still claiming payment for their supposed marketing after the peak year end events season until we took a stand against them. We had an assessment done our site and the results on the back end were shocking but proves why we could never find our site on web searches related to our services. Each time we address them the owner would say that these companies who do the free assessments just want to get our business. Also for most of the many years at the bottom of our site it read owned by Cartmell & Cartmell. Only with the revamped site we insisted they change it and they finally did. When we asked for our website to be transferred to us they claimed we owed them money and we paid on the agreement that our website would be transferred to us with all functionality working properly which they have now breached and that we will not publicly mention this matter. We believe that our agreement is now non existent as we paid them and they have not delivered to us a proper working website so we have every right to speak out against their misconduct. We have done tests and have ample proof of their misconduct. We are in the hospitality industry and have taken a huge hit during this Covid crisis like many other companies on our field and others. The fact that this company can further add to our woes is disgusting and unprofessional at the least. We informed them of their misconduct and due to their negative response we have no choice but to ensure that they do the right thing and deliver what we paid them for. Next step is legal action when we are able to afford it. No doubt that they will attempt to bully us with legal action but we are ready and willing to take this to the very end. Ww will reach out to consumer bodies, consumer television programs, any relevant regulation body for their type of industry. In the meantime we still have a worthless site. Last but no means least, we will build again, wiser and stronger but you cartmell & cartmel will forever wish that you did not mess with otter people’s livelihood. Dear Kevin Cartmel, we asked nicely that you fix our site as we paid you ages ago during development and you refuse to and instead of giving us a proper working site you chose to be a bully. You could have just done the right thing here but you chose not to so here we go. The fight has began against your deceit-fullness, bullishness and breach of agreement.