Terrible service from Carter SA, (Heycarter)

I recently bought my first new car from Hey Carter, and they terrible service. Firsly I have on email that they advised me my first premium will only go out on the end of January 2021 but they took the first premium in December, secondly they did not get my license disk and my number plates, and yet they charged me for it in the contract and they haven't advised me how to sort it out up till today, please do not buy from them, I promise u are wasting your time the people that work their don't know what they are doing. And if you don't know anything about cars and licenses like me, then u will definitely have a hard time, please use another dealership