1 reviews | Active since Apr 2017

12 Jan 2023, 14:01

im really dis pointed

I am not okay at all am even shaking i really ..., firstly when i called i explained to the consultant that my health i told her about my reasons for wanting automatic car (fractured on my left leg and at times it hurts) well i assumed after explaining this i'm getting auto, only when i'm driving the car is rolling on a steen, imagine me knowing the auto i was surprised of what is happening, then i called, i was told is AMT with their explanation On monday on my way from work on a steep there was terrible smell and the car showed "gearbox heating' i could not turn anywhere had to pray till i get to garage, where they said the furn is not working and the car is overheating, which i called it was taken in

i feel i was supposed to be told what amt means so i can make a proper decision the car was taken to the workshop..where to date im waiting for Trudie who said sh waiting for workshop manager to tell her what is wrong with the car, i have the car in my position

this lady is so rude, she speaks over me doesnt give me a chance to explain my concern, she basically told me i can't take a car and decide i no longer wants it without hearing where i'm coming from , when i told her to stop shouting and being rude cause its my airtime, she then said she will call back "i guess so she can be more rude" she will not take the car is now pre owned etc..she cant even apologize to say i hear you sorry let me do 123..no, she gave me a pathetic service, she must never call me nor say anything to me i am still waiting fr the report of what was done to the ca yesterday, i guess she waiting for workshop manager as well

0
Replies (2)
Carter South Africa
Carter South Africa's reply12 Jan 2023, 16:18
Official
Hi Sedi, we're sorry to hear about your experience. We have escalated it to our management team, who have informed us that our team members have been in touch with you to try and resolve the issue. Thank you. 
's update22 Sept 2023, 10:54
Reviewer Update
Guys what happens if the dealer keeps taking the car back but I keep getting more problems on a brand new car, this car was taking last week for over heating of gearbox again, after that oil leaking, today its says engine fault, how many problems should i face? Why r they not changing this car clearly it has a problem, when they check on their side it shows nothing, yet the screenshot is sent to them. Or I was told the car subprograms itself. I NEED HELP PLEASE. Its no use taking the car returning it saying your computer diagnosed nothing