HEYCARTER AFTER SALES

I bought a car in November 2020 and the first and most important thing that I asked the sales lady was that I wanted to retain my registration number of my "then' current car.

The sales service was good but the after sales service was terrible.

The car had a few scratches, which I was advised, can be polished The car has no service history or maintenance plan even though the mileage was super low.

Todate I have never received the response for two things after many many many calls and messages to the sales lady. She would say she remembers what she was told but will come back to me and would never do that until the next time I call.

The most important thing was the number plate. I have dealt with 3 people in terms of this and one time I was asked to get the contact number of the person that bought my old car ( I think 3 months after the sale), which I did. No one ever calls you back from Carter. Until you call no one bothers. You get angry, you negotiate, you beg and no one seems to care. They told me that my number plate is with the company that bought my car. Funny because I had told the guy that I will be using my number plate. When I called the company I was told that Carter took too long to claim/use my number plate and that is why its still with them.

I got a call from Carter saying they have my number plates. Happily drove there only to find out that they just got me new number plates and no explanation or communication with me and a super arrogant "number plate" person. I refused these new plates and asked them to speak to the two ladies that were "supposedly" dealing with this and that was the last time I heard from them until the next time I called.

The sales lady once said that I should go and register my car with no documents. I have proof of this conversation.

Its been almost 9 months and no one has said anything and I am super angry and frustrated.

I suggested that they compensate their poor service by getting me a personalised plates which cost what I paid for the old plate times two and was told, not nicely, that they do not deal with those.

I am a working person and the time (calls and emails) that I have spent with heycarter from November 2020 todate is ridiculous

I am still stuck with a car with no plates and I promise you, they just ignore you.

This is my last hope of getting them to sort this issue out. I do not like it but they have given me no choice