NS
Naweed S

1 reviews | Active since Nov 2021

17 Nov 2021, 12:09

False advertising and dishonesty by Hey Carter Mitsubishi

I chose to purchase to purchase a new Pajero Sport upon seeing an ad published by Carter Mitsubishi. I received via email confirmation of offer but I am now being told that this was a mistake..the website still reflects the same offer I took up and was sent two futher emails confirming the offer after being told the offer I took up was incorrectly placed by Carter Mitsubishi. The funny part was that all the necessary documentation was submitted for the offer only to be told now that is in incorrect.

Surely a global brand like Mitsubishi should be trying to bring new customers to the brand rather than wooing customers with false advertising and then providing excuses not to back up the advertised price..

This is false advertising and against the spirit of the Consumer Protection Act.. I hope Mitsubishi SA can intervene and save the brand the embarassment

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Replies (1)
Carter South Africa
Carter South Africa's reply17 Nov 2021, 14:22
Official
Hi Na****, we understand that our management team has been in contact with you to try and resolve the matter. Our sales agent and sale manager for Mitsubishi have been in contact and have apologized for the misunderstanding. The quote you initially received did have a typo- our quotes all disclaimer that Ts & Cs apply and that the offer is subject to approval. When this issue was raised late yesterday afternoon we did go in to rectify our quote and site. The current deals are available to view on the site and are subject to approval from Wesbank. We hope this clarifies the concerns you raised. Thank you.