CARTER RENAULT, MELROSE - SERVICE DEPARTMENT

My Renault broke down when I was at a Drs. appointment. I contacted Carter Renault and spoke with an amazing man, Ashley in the service department. He gave me the contact number for Renault Roadside Assistance and we arranged the vehicle would go to their dealership as it was due for a service anyway. Renault Roadside Assistance were superb in arranging a towing company to come through. I had in the meanwhile left to go to work thanks to a lift from a colleague, and my son waited at the car. the tow truck established the fault was the battery. He jump started the car and my son drove to Carter Renault. i can only describe the service I received from Ashley as Royal Treatment. He arranged for my vehicle to be serviced through the extended warranty, was quite amenable for my son to purchase the brakes, discs and battery through his place of work, and kept in constant contact with me so I was aware of what was happening at all times. This is a fairly new dealership, but their staff really go out of their way to treat each customer as though they are the most special customer they have. I would not hesitate to refer any Renault driver to give them a try! Thank you so much Ashley, as I said on the phone, you are a SUPERSTAR!!!