Suzuki aircon out of warranty - bad service

In general I had just super bad experience with Suzuki. My wife Suzuki Swift went for service in May last year at Suzuki Carter Rosebank. While at the service the dealership told us that the aircon needs re-gas. Because of the cost they wanted to charge us, we didn't opt for it.

The only chance we had through a very busy work schedule was in December 2023. The agent who was booked to re-gas the aircon didn't even take 2 minutes to notify us that the aircon pump had to be changed.

Going back to Suzuki Carter in Rosebank to follow up on this, we got the excuse back that sorry, the warranty of the car expired in October 2023 and they can't do anything about it.

My problem is that when they eventually told us about the aircon gas, they never tested to pump, even after we told them that the air on just stop working while we were on the road..

Suzuki is such a great car, but the after service is super pathetic. This has been the 2nd dealership we have experienced bad service.

Very disappointed.