NM
Nokuzola M
1 reviews | Active since May 2023
17 May 2023, 18:08
Unsatisfactory service for my mothers funeral
Unsatisfactory service.
I’m very unhappy with the services rendered for my mothers funeral , I requested peach flower arrangement and got white flowers, the mobile toilet rented was only delivered around 5pm on the day of the funeral, guests were not able to use the toilet and I was left embarrassed that I made full payment of all services but didn’t receive what I paid for. Kindly refund the money for the mobile toilet as this service was not received. The service was substandard and not what I expected from Cartel Events
Helpful (0)
Replies (1)0
Replies (1)
Cartel Events and Catering Pty Ltd's replyOfficial
02 Jun 2023, 17:10At Cartel Events and Catering (Pty) Ltd would like to express our sincere apologies for the mix-up with your flower delivery and the delay in delivering your toilet. We deeply regret the impact this had on your experience during this difficult time for you and your family. Also, we acknowledge that it may have caused distress and added to your already difficult circumstances. Words alone cannot undo the disappointment and distress you experienced and we genuinely appreciate your feedback.
As a company in funeral hospitality industry, we assure you that your feedback will definitely help us to identify areas where we can make meaningful improvements. Without justifying ourselves, we wish to point out that the peach flowers were out of season as we had communicated. Hence, you received what we invoiced you / second option ... that is, the white funeral flowers. Rest assured, we are taking immediate steps to investigate the toilet matter and ensure such delays are not repeated in the future. At this instance, we are conducting a thorough internal review of our processes and implementing enhanced quality control measures to prevent similar issues from occurring. Because your satisfaction remains top priority, kindly provide us with your contact details so that our Customer Service Department can interact and resolve this unfortunate issue with you. This will help us to serve you better in the future and restore your faith in our company. We will take full responsibility for this oversight by refunding you the full amount that you paid to hire our mobile toilet.
Cartel Events and Catering (Pty) Ltd
Customer Care & Quality Control Department.
Cartel Events and Catering Pty Ltd's reply02 Jun 2023, 17:10
Official
At Cartel Events and Catering (Pty) Ltd would like to express our sincere apologies for the mix-up with your flower delivery and the delay in delivering your toilet. We deeply regret the impact this had on your experience during this difficult time for you and your family. Also, we acknowledge that it may have caused distress and added to your already difficult circumstances. Words alone cannot undo the disappointment and distress you experienced and we genuinely appreciate your feedback.
As a company in funeral hospitality industry, we assure you that your feedback will definitely help us to identify areas where we can make meaningful improvements. Without justifying ourselves, we wish to point out that the peach flowers were out of season as we had communicated. Hence, you received what we invoiced you / second option ... that is, the white funeral flowers. Rest assured, we are taking immediate steps to investigate the toilet matter and ensure such delays are not repeated in the future. At this instance, we are conducting a thorough internal review of our processes and implementing enhanced quality control measures to prevent similar issues from occurring. Because your satisfaction remains top priority, kindly provide us with your contact details so that our Customer Service Department can interact and resolve this unfortunate issue with you. This will help us to serve you better in the future and restore your faith in our company. We will take full responsibility for this oversight by refunding you the full amount that you paid to hire our mobile toilet.
Cartel Events and Catering (Pty) Ltd
Customer Care & Quality Control Department.