They were friendly and got the job done, but they were over an hour late for the first car inspection, and arrived at the eventual collection venue without paperwork which we then had to print for them

They were friendly and got the job done, but they were over an hour late for the first car inspection, and arrived at the eventual collection venue without paperwork which we then had to print for them. The sale went through and I’m satisfied - those are just some points where they could improve their service.