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Dear Sirs With ref to your Rentalcars.com Reservation - Ref: ********** 81 As regards to my car hire that was cancelled by Green Motion on the night of the 28th January. My flight number from South Africa to Paris Air France AF995 arrived in Paris at 05.45am I did try to call the car hire company but do to Vodacom not switching over to a France service provider I was unable to make any outgoing calls.

My flight from Paris to Manchester Flight number AF1669 arrived in Manchester at 18.45pm on the 28th January 2018. When I arrived at Manchester Airport, my sister used her cell phone to try and call Green Motion Car hire but didn’t get thought to them so at this time we go the bus to the car hire pick up centre at Manchester Airport.

I started to get a hire car from Europcar Rental Agreement no ********** 41. When my sister did thought on cell phone to say that my car hire was cancelled due to not collecting to hire car at 12.00 noon that day and I said that I was getting a car from Europcar hire as Green Motion was not answering the phone.

I do understand that in the contract the a no show but I did try my very best and Green Motion was not closed I was only 4 hrs late after 14.30pm I do feel that this was harsh and to lose all my money for a short time being late is very unfear.

I have paid in FULL R4.358.43 for the hire and I hope that you will assist met in getting some if not all of my payment back.

I look forward to your reply

Kid regards

Steven Rogers