POOR SERVICE/NOT OWNING UP TO REPAIRS

I ACTED IN GOOD FAITH PAYING THEM THE FULL AMOUNT OF R11300 AND NOT ONLY THE DEPOSIT BECAUSE THEY ALREADY DID 2 CARPORTS AND WE WERE SATISFIED BUT THIS TIME WE BURNT OUR FINGERS. WE AGREED TO A SKETCH MADE WHERE THE CARPORT HAD TO BE WALL MOUNTED - THEIR WORKERS HAD THE SKETCH WITH THEM BUT DIDN'T FOLLOW THROUGH ON IT.<br> THEY NOW BLAME IT ON MY HUSBAND THAT HAD TO SUPERVISE- WHERE DO YOU EXPECT THE CLIENT TO SUPERVISE YOUR WORKERS - WE DIDN'T WITH THE PREVIOUS WORK. THEY DIDN'T WALL MOUNT AT THE BACK AS PER THE SKETCH BUT WELDED IT ONTO EXISTING POLES WE LEFT FOR EXTRA SUPPORT AS MY HUSBAND TOLD THEM - IT HAD TO REST ON THE POLES BUT FLAT AGAINST THE WALL FASTENED AND ANOTHER CORNER WAS WELDED ONTO OUR BURGALARPROOF ON THE SIDE OF THE HOUSE, AFTER I PHONED AND COMPLAINED I WAS MADE TO BELIEVE THEY WILL FIX IT - THEN BESSIE ONLY GAVE THE WORKER THE ORDER OF ONLY CUT IT OFF THE BURGALARPROOF NO EFFORT WAS MADE TO WALL MOUNT THE BACK AS PROMISED OR WALL MOUNT THE CORNER TO SUPPORT THE ROOF. EVEN THE GUTTERS ARE WELDED ONTO THE ***** ONTO THE POLE - SLOPPY WORK TO SAY THE LEAST. I AM SO DISAPPOINTED AND WOULD LIKE YOU TO HELP US RESOLVE THIS MATTER PLEASE. <br>