Lack of Communication from Accounts Department.

I booked via email for a graduation lunch for the 12th of December 2020. Then made an EFT payment for 16 people for that day. One of the people experienced flu like symptoms two days before the event - as per Covid-19 regulations, one should self-isolate when they experience such symptoms.

On the day of the event - I informed the management of Carnivore about the one person and I suggested that I use the one person's buffet amount to settle my drinks bill. The management advised that I contact the accounts department for a refund. The individual in the accounts department whom I was communicating with via email is now not responding to my emails as I requested the refund. I believe that for a respected establishment such as Carnivore Restaurant, one expects better communication and customer service from it's staff. May I please request that my refund issue is sorted out as soon as possible.