Bad service and *****

I am very angry and frustrated at the customer service that I received from The Carnivore restaurant.

We book seating for Christmas lunch through a consultant named Bonolo in November, who requested that we pay the full amount for Christmas lunch reservations.

We then canceled the reservation on the 24th November seeing that we won't be able to make it.

She acknowledged that she has submitted our cancelation and that refund will be processed which takes 24 hrs. It's been well over two weeks and she has not provided any update, the restaurant is not taking our calls and Bonolo Motshegwao has **** regarding processing of the refund.

I really want my money back