bad attitude

In june 2014 i took my car to Carmen motors for a cooling system problem. I requested them to faultfind and give me a quote. They never called me and i had to follow up just before lunch they already started fixing the car without contacting me. We went past that but the car was never fixed properly. I had to topup water every 2 days thereafter. I lived with that until my car started lossing a lot of water and started overheating. I took it back to them and they charged me again to replace an expansion bottle. They filled my cooling system with radiator stop leak which i discovered after 2 days when the car started loosing water again. i topped up every day in the morning untill it was overheating again whereupon i took it back to them on 13/08/2015. I requested a thorough check and a quotation before any work could commence. They sent me a quotation and i gave a go ahead around 11H30 for them to replace an expansion bottle and bonnet cable. They kept quiet until 15H47 when i called them telling them that i am on my way to collect the car. they told me that the car would rather sleep by them because the bonnet cable did not arrive. on arrival nothing had been done on my ca