Worst experience ever

<p>I must say, I don't think Carlton knows what good client service entails.</p> <p>For someone that works in the service industry and deal with clients and problems that might occur I was blown away with shock and utter dissappointment in a trusted Hair Salon Brand that couldn't care less.</p> <p>I've been a loyal customer for over 3 years now, going for a cut and blow on a regular basis, building trust in my stylist who then convinced me to color my Virgin hair for my wedding, something daring; Ombre. Biggest disaster ever, after spending quite a few hours in the Salon, paying an arm and a leg to get my hair done, walking out into a mall with a wet head full of treatment. My first time ever to leave a Salon with wet hair and the worst of all, paying a full inclusive package that includes a blow wave. Without getting a discount on the package they charge me even more than the advertised rate and greets me with the following: I'm making an appointment for you for in a weeks time should you not be happy with your hair you can come and fix it. What confidence do you have now when your hairdresser is already telling you that she will fix your hair. Got home and washed the treatment off my hair and dried it, only to discover that my hair is yellow and looks like haird that was colored a year ago and my hair is now growing out, not the lovely Ombre look that you see on pictures. I tried to get through the week, tying my hair up for work, trying to hide this disaster on my head. I went on their website and raised on a concern on their comments/complaints section to which no one ever responded to, I'm still waiting for the reply. I sent a message to my stylist to say that I was not happy with my hair and her reply was as follows: I'm sorry to hear that, please contact Kim at our Head Office - the rudest customer liason that I have ever dealt with. When I called, Kim was on leave and I had to send an email. No one telling me the complaint protocol of the Company, telling me that they will get back to me. I offered to go to the Salon to get my hair assessed and I was told to wait until I hear back from them. Needles to say, I booked an appointment at an alternative salon to get my hair fixed. Kim phoned me when she returned after her leave, when I told her that I already fixed my hair and that I want my money back she started screaming at me, the client, to such an extent that I had to ask her to stop screaming at me to which she continued. Finally I burst out into tears due to her being so rude to me and I was told that it's wedding nerves but she will speak to her MD's and get back to me. She did get back to me, after I sent numerous emails following up, telling me that I cannot get my money back because I did not follow the protocol and then in the same email explaining the protocol to me. I went to see the salon that did my hair and asked for my money back for the shampoo that they give you as part of their "fully inclusive package", after explaining the situation to that Branch manager, with another embarrasing situation of arguing with me in the shop I walked out leaving the shampoo behind and not getting my money back. Kim sent me an email telling me that they will offer the package to me again instead of refunding me. What they do not understand is that I do not want to ever support a Carlton Hair Salon ever again. They are rude and do not respect their clients that pay an awful lot of money for their services. Sooooo dissappointed in this brand!!!</p>