Unprofessional service

I’m very disappointed with my experiences at both Carlton Hair Lone Hill and Melrose.

At Lone Hill, I previously experienced behaviour from the individual washing my hair that made me feel ***ually uncomfortable and harassed and did not want to return as a result- despite being grateful for the wonderful lady who always did my hair the way I wanted.

My experience at Melrose was unfortunately just as disappointing.

My fringe was then cut far shorter than requested and into the side sections, removing my face-framing layers and cutting seeply into the sides. When I raised this, the stylist argued about what I had asked for rather than simply acknowledging the mistake. Two staff members drying my hair independently acknowledged that the cut had gone wrong.

I acknowledge that I was charged 50% of the normal amount due to the poor service, but this does not undo the fact that my instructions were not followed and my hair was altered in a way I specifically asked them not to do. This does not compensate how long it will take before I have my face framing layers back or how I feel to walk around with a fringe cut to a length above my eyebrows.

I left feeling that my instructions, boundaries and choices are not respected at Carlton Hair. I will not be returning and cannot recommend the salon.