Terrible customer service and rude stylists as usual

On an average day Carlton hair has terrible customer service and rude stylists buy today was the straw that breaks the camels back. I called at 10:30 & asked to book an appointment & explicitly said to the receptionist at Melrose that I have cornrows in my hair, I would need to take those taken out and then do a wash & blow dry. I got there and your vey rude stylist said no she doesn’t take our hair and very rudely continued playing with her hair drier & then looked at the receptionist & just kept repeating i don’t take our hair. The lack of professionalism is wild even if that’s the case have this conversation internally and give me a solution instead of sitting on the chair sulking like a child and not a business professional. Had the receptionist given me the information to take out my hair I would have done so or gone somewhere else instead of wasting my life coming all the way there so really everyone is at fault in this regard but the stylist with the blond hair braids who is is a prime example of why that salon was empty and the one I am not sitting in is full. I will never step foot in Carlton and will ensure everyone knows how terrible their customer service is because learn decorum. We are not doing you a favour. We are paying for a service and are approaching you with the same respect that we are expecting to receive. I just walked out because I truly am done with that salon chain.