Terrible admin

<p>Good day,</p> <p> </p> <p>I would like to start by saying that I am a regular customers at Carlton hair salon in blue route mall for over a year now. I recently visited the store for a complete make over by using the voucher in the Glamour Hair magazine. I went into be store last week to book my make I over with my regular stylist and was advised that it would take up to 3 hours. </p> <p> </p> <p>Yesterday when I arrived at the store my stylist and I had the perfect plan later week only to discover that the colour had already been used by someone else and we decided to change the look. We are half way through my colouring process when a student comes and says that she has another client waiting for her. Mind you I know that stylist can not be double booked. Then she had to run between myself and a very impatient lady who I feel that a certain amount of stress had been placed on my stylist. </p> <p>This may be because my stylist and I are very close and it seemed as though I wouldn't mind that she had to step away. Then abother stylist who was utterly moody because he had to check on my hair did it so badly. He didn't greet, started lifting my pieces of flamboyage without any care and looked as though his handson would fall off for doing this. I need to emphasis that my stylist had asked quite loudly in the salon about 4 times for someone to check my colour. I felt completely rushed and there was no care taken while I was there. It was very disappointing.</p> <p>Administration had fallen far from the mark. I know for a fact that this would not have happened if I were a random client but after all I paid the full service fee and expect better treatment. Not once have I seen another senior stylist being disrupted or double booked. Ithe was as if I was paying for the 2nd client as well since she took away time from my 3hr service and had her hair cut and styled at my cost! This is unacceptable and never before have I seen it happening in store. The students made ever excuse not to assist and the other stylist were all giving each other stares as though nobody wanted to assist. After seeing a student just standing watching the basins she said she was busy but he store was empty? What is the issue with these ladies.</p> <p>Please provide feedback as to when I can come back into store to receive the rest of my paid time back.</p> <p> </p>