Ruined my hair!!!

<p>I went to Carlton Hair in Centurion Mall this morning, after having my hair done there by Charlene for a few months now and always receiving excellent service and results on my hair from her. I enjoy visiting and supporting Carlton by regularly booking for treatments and a blow wave during the month. I work in Sandton city so I normally go to Sandton City for a blow wave during the week where I have had apprentices work on my hair and I have always been happy with the results. Tjis morning I made an appointment at the Centurion branch, knowing I would probably not be able to get an appojtment with my usual stylist, which was fine as I only wanted a treatment and a simple blow wave with a bit of volume and curl at the end. In the past this whole routine never took more then 45-50min. I was helped by a lady called Lebo, if I remember her name correctly. I have long hair and it's also very fine so it knits and breaks quite easily. Lebo was unable to even brush out my hair after washing it, it took her 30 min just to brush half of my head, leaving me with a headache and a sore scalp. The floor and my pants were full of pieces of hair and knots which she just BROKE off. Only after an hour and a half was my hair dried properly and just straight, as my hair is naturally. I coudln't wait any longer to get some volume on my straight hair and I had to pay the full amount and leave highly dissatisfied and on the verge of tears. I don't like complaining or causing a scene in a store or salon as I also work in the service industry and I know how unpleasant it can be, so I kept quiet, paid and left feeling unhappy. My hair now looks exactly the same as when I was it at home and leave it to dry naturally. What a waste of my time and money! On top of that I now have to spend more money on repairing treatments and wait for the broken hair on my head to grow back in to one length (my hair is up to my waist). I expect so much more from Carlton and I will never visit any of your salons again! If you can't train your staff to work on long or fine hair and use the right tools for different hair types, I suggest she should rather just wash people's hair and not get paid to hurt booked and paying customers. My expereince today was disgusting! And I hope to not see her working on anyone else's hair again very soon without being properly trained!</p>