Poor service at Carlton Hair Rosebank

I had an appointment scheduled for 2.45pm. I’m asked to wait for 15mins. Thereafter am told that my appointment was given away as I was 10mins late noting that there is rain along the way. After complaining to the assistant manager Ashton, she doesn’t apologies but instead defends that a walk in customer takes priority! I suggested that the right thing to do was to call me to confirm how far I am but completely accepts any responsibility and doesn’t acknowledge my patience and only strives to believe she is correct. If having a manager that gives such a poor service and doesn’t accept customer service as a priority, then this may result in loss of revenue and damaging the Carlton hair name.