No reply from Carlton Hair

I have previously sent a message to you, Carlton Hair which has gone unanswered. Carlton hair has a good reputation, and as Kay from Melrose Arch wasn't available on Sunday 4th Feb, I went to your Rosebank branch. My intention was to have my brown hair dyed dark blond. After sitting with peroxide on my hair and then the colour, my hair turned out orange. There was no time to fix it, as the salon was closing. On Monday I went to Kay, who got the correct colour. However, my scalp is burning and has scabs and my hair is as dry as straw. I am deeply dissatisfied with the process I had at Rosebank. I would appreciate feedback from Head Office ,as I find the situation quite unacceptable, and in total cost more than R3000 for the 2 treatments. Eagerly awaiting your reply. I would prefer to deal directly with Carlton Hair than put on any social platforms. Thanking you. I have had no response from Carlton, hence ,have sent this review to you