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<p>I am writing to you regarding a recent unpleasant experience at CARLTON HAIR HYDE PARK(MY HAIRDRESSER JACQUI), for a voucher as a birthday gift for my best friend as I had highly recommended she use your services. X assured me that a voucher of R2000 would be more than sufficient for highlights, a cut and a blow wave for my friend. I also feel that this price should have covered the full cost of these services. I thus made an appointment for my friend and I to both have highlights, a cut and blow wave on the same day.</p> <p>When we were finished, I was charged R3200 and my friend had to pay R2000 over and above the voucher, a total of R5200 (which as you may recall I was told by my hairdresser that R2000 as a gift voucher for my friend was enough). I honestly expected to reasonably pay a maximum of R3500-R4000 for 2 people!</p> <p> </p> <p>We were honestly so shocked to be charged such a fee (which we would never have agreed to had we known this would be the case) and to top it all off we had to ask for an invoice for the breakdown of this cost as they never give us one. As a loyal customer I never expected this! My friend mentioned that on being so heavily ********** that she will never set foot in that shop again. I was obviously just so embarrassed as this was a gift from myself and I did not want her, nor expect her, to pay for anything and I have only ever praised your services and reasonability when it came to your prices. Only to be told to pay an extra R2000!!! My friend says that, at this price, she could have gone to the hairdresser 4 times to have the above treatment. My husband even (sadly) asked if, at that price, I had bought shares in the hairdresser? I chose to go back to Carlton as I had 2 of my kid’s weddings to attend in early Feb and I wanted my hair to look beautiful for the functions. However, this experience has left a poor taste in my mouth! Furthermore, I had to have my hair cut again in Cape Town as it was not right and this particular hairdresser mentioned my hair was cut skew- could you imagine my thoughts when I heard that!!! For R5200 in total my hair should have been cut as straight as a ruler! Again, to add insult to injury, I had a hair cut a week before at Carlton Hyde Park for R850. </p> <p> </p> <p>In an attempt to find some rationale for why I was charged so much, I personally messaged the hairdresser asking her to explain the above costs but rudely enough, she has not answered me. She should have at least responded that she would look into it or get someone from the store to respond. I even emailed the store and got an automated response that somebody would phone me back. This was over a month ago and to date, I still have not received a reply!!! I feel I must just point out that this is absolutely THE worst service I have ever received and I am extremely disappointed by how we were treated!!!</p> <p> </p> <p>I believe we were charged for some hidden costs that were not explained to us upfront and we feel that this is just unacceptable!!</p> <p>Every cost should be explained and highlighted to every client beforehand and not just thrown on them upon payment!</p> <p> </p> <p>After this experience, I am extremely hesitant to use your services again and to recommend your stores to anybody.</p> <p>I would appreciate if you could look into this incident for me and get back to me as soon as possible. In fact, I expect to be contacted personally to have the situation rectified!</p>