Carlton Hair - Cambridge Crossing

I went to Carlton on Friday 25 October for my hair appointment. After sitting with Natalie we decided to do Flamboyage using the View to get the desired colour I was looking for. My appointment was at 12h30 and I left the salon at the end at 17h30. The colour was not as dark as we thought it was going to be and after 1 wash the colour had washed out. I sent photos to Natalie on Monday, 28 October expressing my concerns. Natalie told me to come back on Friday to redo the ends of my hair as she said that with our 'time contraints' she rinsed my hair too soon.

After taking another full day leave from work for Cartlon to rectify their issue, I met Natalie at the salon at 10h00 as discussed, only to find out that this was only a CONSULTATION and not even an appointment to redo my hair as Natalie had advised. Another stylist came along (not sure of her name but she has piercings in her cheeks and bright red hair) and questioned what shampoo i had been using as she feels that could be part of the reason, only for me to tell her that I used the Shampoo given to me by Carlton on the day I had my hair done! I was then told that they had not received in depth training on The View products and that I should return the day of their training (no date given) so that they can use my case as an example and they will then redo my hair free of charge. This will NOT work for me as I have already taken TWO days off of work! Their lack of training is also not my problem! I do not agree with having to avail myself yet again probably to be let down, yet again.

Why use a product if you have no idea how it works? If you have not received proper training? Why advertise it? This is ridiculous! And why make me take another full day off work, telling me we will redo my hair, then on the day you send me away after 10 minutes?? Why not tell me the day before that it is actually just a quick consultation and not make me waste my entire day? There was no sense of urgency or even an apology, I was just told to come back again. SO unprofessional.

The colour has completely washed out of my hair and I am fuming! I paid R1700 for this whole package and I did not even get to do my micromist treatment.

This is not a complaint against my stylist, she was lovely and was really confident about the service she had offered, the complaint is against Carlton who offer services without providing their employees with the proper training on products!

I will not be returning to Cartlon Hair anytime soon.